Do you actually come to my RV, or do I have to bring it in?
We come to you - that is the whole business model. Driveway, campground, RV park, storage lot, side of the road, dealership overflow lot, anywhere we can park the truck next to your rig and have working room to swing tools.
About 95 percent of what we do happens at your location, and the only jobs that ever require a shop are full sub-floor rebuilds or insurance-totaled fiberglass work that needs an indoor paint booth. For everything else - electrical, plumbing, slide-outs, roof, AC, generator, appliances - the truck is the shop.
How fast can you get to me?
Same-day for most jobs called in before noon in our core covered metros across the nationwide network, and 2 to 4 hour emergency response when something is leaking, dead, or stranded. When the schedule is full we book the next morning rather than rush a job and miss something.
For non-urgent maintenance like winterization or annual roof inspection, we typically book 3 to 7 days out so we can hold a longer time window. Either way you get a real ETA on the phone, not a 4-hour mystery window.
How do you charge - hourly or flat rate?
Flat rate, quoted by phone before we dispatch the truck. You know the total price for parts, labor, and travel before we ever leave the shop, and the number we tell you on the phone is the number on your invoice.
We do not run an hourly meter, we do not add a diagnostic surcharge, and we do not pile on travel fees in the small print. If a job turns out to need additional parts once we are on-site, we stop and call you with the new number before continuing - your call whether to proceed.
Are your techs actually certified?
Yes. Many of our techs hold RVIA and RVDA certifications, and several came up through dealership service bays before going mobile.
Across the team every tech brings years of hands-on RV repair experience, and we match the right tech to your job by specialty - the person who does your slide-out gear pack swap is the person who has done a hundred of them. Where a job needs a specific license (EPA 609 for refrigerant work, LP gas leak certification, electrical) the tech holding that credential runs that call.
What if you find a bigger problem than what I called about?
We stop, photograph the issue, and call you with the new scope and the new number before touching anything beyond what you originally booked. You decide whether to proceed today, defer it to a follow-up visit, or skip it entirely. We never silently expand the scope and surprise you with a higher invoice at the end - you signed off on the original number, and any addition has to be signed off the same way.
Do you work on motorhomes and travel trailers?
Both, plus everything in between. Class A diesel pushers, Class A gas, Class B camper vans, Class C cabovers, Super C, fifth wheels, travel trailers, toy haulers, truck campers, and pop-ups - if it has an RV title, we work on it.
We also handle skoolies and Sprinter conversions on a case-by-case basis. Brand-wise we are agnostic: Tiffin, Newmar, Winnebago, Jayco, Forest River, Grand Design, Keystone, Coachmen, Heartland, Thor, Airstream, Lance, you name it.
Will my extended warranty cover the repair?
Often yes - extended warranty coverage on mobile repair has gotten significantly better in the last few years. Tell us the warranty company and policy number when you call so we can pre-authorize the claim before we dispatch.
We work directly with Good Sam ESP, Wholesale Warranties, RV Masters, Forest River Protect, Cornerstone, and most third-party providers, and we handle the paperwork end-to-end so you are not stuck on hold. If the policy excludes the specific failure (most exclude pre-existing wear and seasonal maintenance) we will tell you up-front and quote out-of-pocket.
What is the most common RV repair you do?
Roof leaks and slide-out problems lead the list by a wide margin, with rooftop AC failures a close third every summer. Roof leaks usually trace to dried-out lap sealant around vents, skylights, and the front cap seam - a 90-minute reseal that we wish more owners caught earlier.
Slide-out problems split between Schwintek motor failures, Lippert in-wall gear pack wear, and hydraulic seal leaks - all repairable on-site if caught before the slide jams in or out. The fourth most common is generator no-start, almost always carb gum from sitting unused.
